Terms of Service
These Terms of Service apply to services provided by HarborHaus. Additional terms, pricing, and project-specific conditions may be included in estimates, proposals, invoices, service agreements, or subscription agreements.
1. Services
Descriptions of services on the HarborHaus website are provided as general information. The specific scope of work, equipment, pricing, and other project details will be established through the applicable estimate, proposal, invoice, or service agreement.
2. Estimates, Proposals & Changes
Estimates and proposals are based on the information and project conditions known at the time they are prepared. Changes to the requested scope of work, unforeseen site conditions, additional labor, equipment, materials, or services requested during a project may result in additional charges.
HarborHaus will make reasonable efforts to communicate material changes to the scope or cost of a project before performing additional work.
3. Payment Terms & Late Fees
Unless otherwise stated in writing, HarborHaus requires a 50% deposit prior to commencement of work. The remaining balance is due by the due date stated on the invoice.
HarborHaus provides a 14-day grace period following the invoice due date to accommodate normal payment and accounts payable processing. No late fees are assessed during this grace period.
Any balance remaining unpaid after the grace period is subject to a late fee of 1.5% per month, calculated on the outstanding balance, until paid in full.
4. Third-Party Equipment & Services
HarborHaus systems may rely on equipment, software, cloud services, broadband connections, utilities, or other services provided by third parties.
HarborHaus is not responsible for outages, service interruptions, software changes, compatibility issues, equipment failures, or other conditions caused by third-party products or service providers. HarborHaus will make reasonable efforts to assist customers in identifying and resolving such issues when requested.
5. Customer or Third-Party Changes
Changes made to equipment, networks, software, accounts, configurations, wiring, or system settings by the customer or another service provider may affect system operation and may require additional troubleshooting or reconfiguration by HarborHaus.
Work required to diagnose or correct issues resulting from such changes may be billed at HarborHaus's applicable service rates.
6. Limitation of Liability
HarborHaus will perform services using reasonable care and commercially reasonable practices. However, technology systems may be affected by equipment failure, software updates, internet or utility outages, third-party services, environmental conditions, and other circumstances outside HarborHaus's control.
To the extent permitted by applicable law, HarborHaus is not responsible for indirect, incidental, consequential, or special damages resulting from the failure, interruption, or unavailability of equipment or services.
7. Website Use & Intellectual Property
The HarborHaus website is provided for informational purposes. Website content does not constitute a contractual agreement for services unless expressly stated otherwise.
All website content, including the HarborHaus name and logo, text, graphics, photographs, and design elements, is owned by or licensed to HarborHaus and may not be reproduced or used without permission.
8. Changes to These Terms
HarborHaus may update these Terms of Service from time to time. The version in effect at the time services are ordered or performed will apply unless otherwise agreed in writing.
9. Contact
Questions regarding these Terms of Service may be directed to: HarborHaus office@harborhaus.us
HarborHaus Monitoring Subscription Terms & Conditions
These additional terms apply specifically to customers enrolled in a HarborHaus Monitoring Subscription and supplement the HarborHaus Terms of Service above.
1. System Access & Monitoring
The monitoring service requires HarborHaus to maintain appropriate administrative or remote access to systems included in the subscription.
Where supported by the installed equipment, HarborHaus may configure critical system alerts to be sent to our service team and will perform periodic remote system health and update checks.
Customers should not remove or restrict required HarborHaus administrative access while the monitoring subscription is active.
2. Remote & On-Site Service
One hour of remote troubleshooting per month is included with the monitoring subscription. Additional remote troubleshooting is billed at $200 per hour.
On-site service visits are billed at $295 for the first hour, with standard hourly rates applying thereafter.
Equipment requiring repair or replacement is not included in the subscription unless specifically stated otherwise. HarborHaus will provide an estimate for applicable equipment, materials, and labor.
3. Service Limitations & Third-Party Changes
The monitoring subscription does not guarantee uninterrupted operation of equipment, networks, broadband connections, cloud services, or other technology systems.
HarborHaus reserves the right to limit or refuse troubleshooting or support when equipment, wiring, configurations, accounts, or system settings have been altered or tampered with by the homeowner or a third party in a manner that prevents HarborHaus from reasonably supporting the system.
Corrective work required as a result of such changes may be billed separately.
4. Broadband & Third-Party Services
HarborHaus is not responsible for the availability, speed, stability, or reliability of broadband or other third-party services.
When requested, HarborHaus will assist in diagnosing broadband-related problems and may coordinate with the customer's internet service provider. Any work beyond services included in the monitoring subscription may be billed at the applicable service rate.
5. LTE & 5G Failover
Where technically feasible, HarborHaus may provide temporary LTE or 5G connectivity following a primary broadband outage.
Availability is not guaranteed and depends on equipment, cellular coverage, and network conditions. Applicable cellular data, usage, equipment, and service charges may apply.
6. Emergency & Temporary Equipment
When available, HarborHaus may provide temporary failover or replacement equipment, such as a gateway or network console, at no equipment rental charge for up to 10 business days.
The customer remains responsible for applicable service, installation, configuration, usage, and third-party charges unless otherwise stated.
7. Cancellation & Billing
Subscription billing begins on the date the monitoring service is activated.
Monitoring subscriptions may be canceled at any time. Cancellation ends future subscription billing but does not eliminate charges already incurred for subscription periods, service calls, equipment, materials, third-party services, or other work performed before cancellation becomes effective.
8. General Terms
The HarborHaus Terms of Service above also apply to Monitoring Subscription customers. If a specific Monitoring Subscription provision conflicts with the general Terms of Service, the Monitoring Subscription provision will govern with respect to the monitoring service.
9. Contact
Questions regarding the HarborHaus Monitoring Subscription may be directed to: HarborHaus office@harborhaus.us